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Refund policy

Return Policy

We offer a 30-day money-back guarantee here at MyAnimeLights, if you are not satisfied with your purchase you can return it for a refund at any time within 30 days after the delivery of your purchase. (please note that in case of a return, the buyer must bear the cost of returning the products to the seller).

 

*NOTE: To begin initiating a return, within 30 days of delivery, you MUST reach out to our customer support team at info@MyAnimeLights.com to confirm the return. Any returns without confirmation will be voided.

 

Order Cancelation

WE ARE NOT ABLE TO CANCEL OR REFUND ANY AND ALL ORDERS THAT HAVE ALREADY BEEN SHIPPED. ORDERS SOMETIMES WILL GET SHIPPED OUT THE SAME DAY AS THE ORDER WAS MADE SO PLEASE CONTACT US AS SOON AS POSSIBLE IF YOU WOULD LIKE TO CANCEL YOUR ORDER.

 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

If anything is broken don't worry we will send out a replacement free of charge. Your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase. and photo proof of the damage.

 

We accept Refunds as long as your order has not been shipped!

Our refund policy applies when an incorrect item has been delivered or an item is broken upon delivery. To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase. 

 

To start a refund, you can contact us at info@MyAnimeLights.com

 

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